FAQ

How will you provide a safe environment to allow for social distancing? 

 

We know how important it is to maintain social distancing right now so we’ve made sure we will lay out the cinema to conform with Government guidelines and ensure we have lots of space for everyone. Cars will be parked with more than a 2 metre space around them so if you need to get out of your car you will be at least 2m away from other guests. We are advising guests to stay in their vehicle during the full experience and to only exit to use the toilets or in case of emergency (see toilet info below).

Entry will be checked by license plate to ensure no interaction between staff and customers is required. All of the procedures we have put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all.

 

How can you ensure the food and snacks will be delivered safely? 

 

Customers will have the chance to order in advance or on the night via the @TheDriveIn Delivery App. Our delivery teams will bring the food all packaged up straight from the catering unit and put it in the special delivery box by your car. Once they’ve gone you can take the food out of the box and enjoy in the knowledge that everyone who has prepared and delivered your food will be following the strict hygiene procedures in place. No ordering from the food stalls in person will be permitted. 

 

Will there be sanitising areas at the event for staff and customers? 

 

We will have hand sanitiser stations outside each toilet location, plus additional hand sanitiser at the catering points. All our staff will receive extensive training around the appropriate safety procedures for maintaining the highest levels of hygiene. This includes regular hand washing, as well as the use of appropriate levels of PPE when preparing, serving and delivering food and beverages.


Our managers will be making sure that our teams are delivering the best, safest service to you at all times.

 

How will we be able to use the toilets?
 

We will have a large amount of toilets on site to more than cater for the crowds. Each row of cars will have a dedicated section of toilets to limit groups. They will offer social distant, spaced out queues, with cleaning after each use by our on site team.

 

Maintaining the safety of our staff and guests is our main priority, and will be providing a comfortable and clean experience for all that attend across the series. 

 

How many people can we bring in a car? 

 

At the moment, only people from the same household are allowed to travel in the same vehicle.

The tickets are sold per car, so if you are a family with 2 or 3 children in your household then you are able to bring them all. We will not limit numbers within a vehicle as long as they are safely in their seats.

We will continue to monitor Government guidance as the rules may change if the country goes into a different phase. If any changes are made to the Social Distance measures that will impact the event, we will inform customers via email and social media.

 

Why have you not announced the locations? 

 

We are in discussions with a number of city centre locations, and we want to ensure the most practical and most spacious site is used to meet the high standards we have laid out to run the event safely. It is only recently that the Government announced their strategy of how we will exit this lockdown, and we will ensure that all areas of the experience are operating to the latest guidance available.

We will be releasing details of the exact event locations in the coming weeks for the full tour. 

 

Please check the website for updates. 

 

What happens if we go into lockdown again and the event can’t take place?

If any of our events are not able to safely take place, we will operate a full refund policy including booking fees for all customers. We want to ensure all our customers that they can book with confidence and not have to worry if their ticket money will be returned in case of the event not continuing. We are working with See Tickets, one of the biggest ticket providers in the UK, who sell tickets for many of the biggest festivals and events. All customers can be assured that they are in safe hands. 
 

Do you allow larger vehicles? Will we be able to see? 


We will allow vehicles such as vans, pick ups and SUV’s, but do not that for the interest of others you may be placed towards the back of the event. We want everyone to enjoy the experience as best as possible and the screen will be raised, but it is important for all that they get to see the screen and stage as clearly as possible.
 

Do you have accessible toilets? 


We will have an allocation of accessible toilets at the event too. These will be located away from other toilets to allow for easy access and again for social distancing to be implemented.
 

What do we do with rubbish?
 

As we are trying to operate with a small of a team as possible to ensure the safety of staff we are asking that all guests take their rubbish away with them and do not dispose of it at the event. This helps us in not having our staff touching the waste or collecting it. Please be considerate and remove your own rubbish. 

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COMPANY ADDRESS

Mainstage, Ministry of Sound, 103 Gaunt St., London, SE1 6DP

EMAIL

info@atthedrive.in

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