FAQ

QUICK ANSWERS

How can I buy tickets for this event?
Tickets for the Christmas shows go on sale on Friday 9th October at midday via See Tickets.

Make sure to sign up here to receive the ticket link!

Where is the event taking place?
This Christmas we will be visiting London, Birmingham and Manchester. If you would like us to stop by your city let us know here.

Do I need a car to attend?
No, we have all-new walk-in options in the shape of igloo-style domes and cozy alpine chalets, so you don’t need a car to get in on the action!

How much does it cost?
Prices start at £30 per car if you drive, and £15 per person for the walk-in options.

Will there be food and drink available?
Yes, you will be able to order food and drinks from a selection of on site vendors via phone app and our roller waiters will deliver it straight to your car or dome.

There will also be dining and bottomless drinks options for those in the walk-in domes and chalets.

How much do bottomless drinks cost?

If you would like to add bottomless drinks to your experience, you will pay an additional fee of £20 per person on top of the cost of the dome. Please note, if you choose to add this option, each customer in your dome has to add the bottomless option on too. 

How much do bottomless drinks and dining cost?

If you would like to add bottomless drinks and dining on to your experience, you will pay an additional fee of £30 per person on top of the cost of the dome. Please note, if you choose to add this option, each customer in your dome has to add the bottomless and dining option on too.

Will there be any vegan, vegetarian or halal options?
We will endeavour to have as many food options as possible in each city, including all of the above.

Can I travel with other households?
We will adhere to the government guidelines at all times. Currently you can meet up to 6 people from different households.

Can I park at the event if I choose the walk in option?

Unfortunately we are unable to provide parking at the event for any customers who have booked walk in options. Customers will need to find their own parking near the event sites. You can check the postcode on the venue section.

When are the comedy shows?

Comedy shows will be on Tuesday and Wednesday evenings. Please note that all comedy is 15+ rated and is not suitable for young children.
 

Will the domes / chalets be heated?

Yes, they will be.

What is the minimum age to attend the drive in in a dome or chalet?

Guests without a parent / adult must be a minimum of 16 years old to rent a dome. ID or proof of age will be requested at the event. You must be over 18 to purchase any of the Bottomless options. Unfortunately these are only sold for the full dome only. ID / regular checks will be done at the event.

Once I’ve booked a dome, can I add people on to the booking?

Bookings can not be amended. Domes/ Chalets must be booked according to group size. 

See below:

2 person dome. maximum of 2 people.

3/4 person dome. Maximum of 4 people.

5/6 person domes. Maximum of 6 people.

 

We can not increase or amend group sizes after booking.

Is there a price for children & infants, or is it the price stated on domes/chalets?

Due to the limited amount of domes/chalets available, there will be no separate child cost. Children will be priced the same as adults. The only exception is children under the age of 3, who will be able to attend to free.

What if not everyone in our group wants the bottomless drinks?

Unfortunately the offer of bottomless drinks is only available if all persons in the chalet or dome will be making use of it. If you are a group of 5, then all members of the group in the dome or chalet must purchase the bottomless/ dining add ons. If not all of your group want to make use of this, we would not recommend booking this option and ordering food/ drinks on site.

TICKETS

 

I haven't received my confirmation email.

If you paid with PayPal, the email will be within the account your PayPal is linked to. Please check your spam and junk folders, and make sure you purchased tickets with the correct email address. 

To resend your ticket, please follow this link: https://www.seetickets.com/customerservice please scroll down to ‘Forgotten your details?’ section. This will resend any tickets you've ordered through Seetickets.

 

If you’re still having issues, please email info@atthedrive.in referencing your email address and the full name of the ticket holder.

 

Do I need to provide the vehicle registration as part of the ticket purchase?

Entry to the event is via car registration to ensure as little interaction with staff as possible, you MUST input this information before arriving at the site.

If you didn't get the chance to input your car's registration or would like to update it for any reason, you can do so via the link below.

https://www.seetickets.com/customerservice

 

You will need your booking reference number and either your postcode / phone number or last digits of the payment card to log in, then simply scroll through to ‘edit your answers’ and fill in the details on the form.

 

It is not essential to have your car registration on your ticket. Our on-site traffic team will have a list of associated registrations for your showing to allow you entry upon arrival.

 

What happens if we go into lockdown again and the event can’t take place?

If the event is cancelled due to lockdown, then you will be entitled to a refund. If you can't attend due to a local lockdown, then you can ask to receive a credit for a ticket to a future @TheDriveIn event.

 

Can I change my ticket for another show?

Changes on your ticket will be allowed if we are given plenty of notice before the event and provided that there is the availability.

 

What if I have COVID-19 symptoms?

Please do not attend a cinema show if you are showing any Covid-19 symptoms. Follow the government guidelines and self-isolate. We can offer a free exchange to a future @The Drive In event, get in touch via email to get more information.

 

I purchased ticket protection and I need to cancel

If you have purchased Ticket protection with your order, you can claim for a refund should you need to cancel. Please note that not all claims will be accepted and that Ticketplan, who hold your cover, have the right to reject claims that do not meet the criteria. Customers are presented with the terms & conditions prior to purchasing and are responsible for reading them thoroughly prior to accepting them. If you are unsure about the cover, in particular cancelling in relation to the coronavirus, you should check the terms & conditions or you can contact Ticketplan directly: refunds@ticketplangroup.com. The process will require you to fill out the refund application form: https://www.ticketplangroup.com/refund-application-form.

EVENT

What time should I arrive?

Doors open at 12:00 / 16:00 / 20:00. 

 

Cars are allocated arrival slots at .15 / .30 and .45 past the hour. The time slots are there to help with traffic and to minimise queues for customers when arriving. If you arrive early you may be asked to come back at your allocated time. Please note that there will be entertainment before each film starts.

 

Please check your ticket for your arrival time slot. The times are there to help with traffic and to minimise queues for customers when arriving. If you arrive early you may be asked to come back at your allocated slot.

 

My time slot states a time after doors open, will I miss the film?

Door open times signify the earliest cars will arrive from. There will be pre-movie entertainment prior to the film starting so we have time to get the audience parked and settled. We have lots of treats in store, please allow 3.5 hours for your Drive In Experience.

How can I listen to the film from my car? 

The sound will be transmitted via FM radio straight to your car's radio.

If your vehicle is not equipped with an FM radio or cannot work without the engine on, please bring a portable one or rent a radio with us on arrival. You may want to ensure you know how to connect to a specific FM before leaving for the event. Digital radio (DAB) or phone apps won't work because they introduce a delay causing the sound to be off sync with the image.

 

My car radio doesn't work, how can I hear the sound?

If your car radio doesn't work, please bring a portable radio with you to tune into the sound. If you do not have a portable radio, these will be available to rent on site for £20 including at £10 refundable deposit. 

 

Will the shows include subtitles for deaf and hard of hearing people?

We have the ability to add subtitles to all screenings. Please email info@atthedrive.in in advance if you require subtitles.

 

Why are there different slots available for each session?

The entry will be split into three slots 15 min apart to help with traffic and to minimise queues for customers when arriving. Those that arrive first will start being parked from the front. Pick your preferred position and book your slot accordingly.

 

Weekday:

  • Matinee: Doors open 4pm 

  • Evening: Doors open 8pm

​​

Weekend:

  • Matinee: Doors open 12pm

  • Afternoon: Doors open 4pm

  • Evening: Doors open 8pm

 

What happens if I'm late?

No Problem! Arrivals will be allowed in up until the film starts. You can call customer service on the day to let us know, the number is on the contact information on our site.

 

Why have you not announced the locations? 

We are working hard to secure our Birmingham location. We want to ensure it is easily accessible for all drive in and walk in options. We have announced the Manchester and London location. Please see here for full venue details. 

 

How many people can we bring in a car? 

Only vehicles up to 5 people such as SUV's and people carriers will be allowed. Passengers per vehicle must be within the legal limits too so please ensure everyone has a seat in your vehicle.

 

We will continue to monitor Government guidance and if any changes are made that will impact the event, we will inform customers via email or our social media pages. ​

Can I travel with other households?

The current Government guideline states that groups of 6 can meet up and attend the event. But please check the rules and guidelines for your area/ city. These guidelines are subject to change as per Government guidance at any time.

Do you allow larger vehicles? Will we be able to see? 

We will allow vehicles such as vans, pick ups and SUV’s, but do note that for the interest of others you may be placed towards the back of the event. We want everyone to enjoy the experience as best as possible and the screen will be raised, but it is important for all that they get to see the screen and stage as clearly as possible.

 

Do you have accessible toilets? 

We will have an allocation of accessible toilets at the event. These will be located away from other toilets to allow for easy access and again for social distancing to be implemented.

 

Do you have spaces for blue badge holders?

We need to know about any disabilities prior to your arrival so that we can make arrangements for you. Please let us know of any arrangements that need to be made for you by contacting us on info@atthedrive.in. You will be required to print a badge for your windscreen provided by customer service following your email to alert our traffic team to your requirements.

 

Can I leave my car?

Due to social distancing rules we are asking everyone to stay in their cars unless going to the toilet or in case of emergency.

Can I leave during the show?

Unless there is an emergency, you may not leave your parking spot until you are called by our traffic team. If you absolutely need to leave mid show, you must be guided out by a member of staff.

Are pets allowed?

Animals, apart from assistance dogs, are not allowed at the event for safety reasons. Please don't bring pets in your car.

 

When are the comedy shows?

Comedy shows will be on Tuesday and Wednesday evenings. Please note that all comedy is 15+ rated and is not suitable for young children.

FOOD AND BEVERAGES

Can I use cash @The Drive In?

All purchases will be made via the app. We will not be accepting cash on site.

Can I bring food into the event?

Food from vendors outside the site is not allowed. There are food & drink options available within the event. If you have any allergies, please email info@atthedrive.in for advice.

 

Will you offer gluten free, vegetarian or vegan options?

Yes, we will cater for all of the above. The menu will be provided closer to the time. If you have any allergies, please email info@atthedrive.in for advice.

 

Will you provide halal options?

We will do our best to provide this option via our food traders, but items may be subject to availability at the time. Food / trader menus will differ to each location.

 

When can I order food?

You can order food as soon as you arrive at the event. You will be presented with a QR code  or URL on which you can access the menu. Please note, last orders for traders is 30 minutes before the film ends. 

What do we do with rubbish?

We kindly ask that all guests take their rubbish home with them. This helps us operate with a smaller team that allows for social distancing and lessens the risk of cross contamination. Please be considerate and help us keep the interaction to a minimum.

 

Will there be a kids menu?

Guests will be able to order from the food stalls present at the event. Menu details will be released closer to the time of the event.



 

SAFETY

 

How will you provide a safe environment to allow for social distancing? 

We know how important it is to maintain social distancing, so we’ve made sure we will lay out the cinema to conform with all Government guidelines.

Entry is via registration plate, no interaction with staff is required.

Cars will be parked at a 2m distance from other cars.

Food delivery is via an app and touch free delivery service directly to your vehicle, just as you would a normal take out!

Toilets are placed 2m apart with a socially distanced queuing system.

Customer service is available via phone to ensure any questions can be answered without interaction.

 

All of the procedures we have put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all.

 

How can you ensure the food and snacks will be delivered safely? 

Customers will have the option to order via a QR code or url presented on the night. 

Your food order is packaged at the catering unit before being collected by the delivery team, and brought to your window in a delivery bag, just as a normal take out would.

Ordering from the food stalls in person is not permitted, please do not approach them at any time.

 

Will there be sanitising areas at the event for staff and customers? 

We will have hand sanitiser stations outside each toilet location, plus additional hand sanitiser at the catering points. All our staff will receive extensive training around the appropriate safety procedures for maintaining the highest levels of hygiene. This includes regular hand washing, as well as the use of appropriate levels of PPE when preparing, serving and delivering food and beverages.

 

Our managers will be making sure that our teams are delivering the best, safest service to you at all times.

 

How will we be able to use the toilets?

We will have more than enough toilets to cater for the audience. They will offer social distant, spaced out queues, with cleaning after each use by our on site team.

 

Face masks must be worn when leaving your car to go to the toilet.

Maintaining the safety of our staff and guests is our main priority, and will be providing a comfortable and clean experience for all that attend across the series. 


 

WALK IN OPTIONS

 

Can I smoke if I attend in a dome or chalet?

No smoking or vaping is permitted inside the domes/ chalets. A smoking area will be marked out at the event, but will be limited space available and limited to a maximum of 2 people from the same dome/ chalet only.

 

Are the domes / chalets COVID safe?

Our entire event is COVID safe, and the walk-in options are no different. We will ensure all domes and chalets are cleaned thoroughly in between shows. 

 

Once I’ve booked a dome, can I add people on to the booking?

Bookings can not be amended. Domes/ Chalets must be booked according to group size. 

See below:

2 person dome. maximum of 2 people.

3/4 person dome. Maximum of 4 people.

5/6 person domes. Maximum of 6 people.

 

We can not increase or amend group sizes after booking.

 

I am disabled, what are the seating options in the domes / chalets?

The seating provided is benches. If you have any disabilities please let us know by emailing info@atthedrive.in in advance of your screening and we will do our best to accommodate you.

 

Can I park at the event if I choose the walk in option?

Unfortunately we are unable to provide parking at the event for any customers who have booked walk in options. Space is strictly limited, so customers will need to find their own parking near the event sites. 

 

If I book a dome can I still order food from the food vendors?

Yes, all food and drinks will be placed via the contact-free delivery system.

 

How much do bottomless drinks cost?

If you would like to add bottomless drinks to your experience, you will pay an additional fee of £20 per person on top of the cost of the dome. Please note, if you choose to add this option, each customer in your dome has to add the bottomless option on too. 

How much do bottomless drinks and dining cost?

If you would like to add bottomless drinks and dining on to your experience, you will pay an additional fee of £30 per person on top of the cost of the dome. Please note, if you choose to add this option, each customer in your dome has to add the bottomless and dining option on too. 

Will the domes / chalets be heated?

Yes, they will be.

How will I hear the sound in the domes or chalets?

You will be provided with a radio to hear the sound.

 

What is the minimum age to attend the drive in in a dome or chalet?

Guests without a parent / adult must be a minimum of 16 years old to rent a dome or chalet. ID or proof of age will be requested at the event. You must be over 18 to purchase any of the Bottomless options. Unfortunately these are only sold for the full dome only. ID / regular checks will be done at the event.

 

Are soft drinks included in the bottomless drinks option?

Bottomless drinks are specifically only for mulled wine or mulled cider. No other items are included in the deals.

 

Is there a price for children & infants, or is it the price stated on domes/chalets?

Due to the limited amount of domes/chalets available, there will be no separate child cost. Children will be priced the same as adults. The only exception is children under the age of 3, who will be able to attend to free.

How long will the bottomless drinks be served for?

Bottomless drinks will be served for around 2.5 hrs, depending on length of film.

What if not everyone in our group wants the bottomless drinks?

Unfortunately the offer of bottomless drinks is only available if all persons in the chalet or dome will be making use of it. If you are a group of 5, then all members of the group in the dome or chalet must purchase the bottomless/ dining add ons. If not all of your group want to make use of this, we would not recommend booking this option and ordering food/ drinks on site.

CONDITIONS OF ENTRY

  • Entry to events is restricted by the classification given by the British Board of Film Classification. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification. Anyone can be admitted to films classified as U or PG

  • All admissions are subject to search & ID checks

  • For promotion, safety & security reasons, customers may be filmed at any time

  • Sound and video recording equipment are not permitted inside the event. Any guest found copying or attempting to copy any film or other copyright protected material will be reported to the relevant authorities

  • The on-site speed limit is 5mph, this must be adhered to at all times

  • A Social distance of 2m must be kept at all times with anyone outside of your household, especially while using toilets.

  • Please turn off your external vehicle lights once stationary

  • Please stay in your vehicle at all times and only exit for use of toilets

  • Please wait for our staff to wave you out before exiting

  • Please keep your engine off at all times. If you require your engine on to use the radio, please ensure you bring a portable FM radio speaker.

  • SUV’s are allowed, however a maximum of 5 people in each car are allowed entry. Large vehicles will be asked to park at the back of the site.

  • Each person in your vehicle must have an allocated seat with a seatbelt, overfilled cars are illegal and will not be granted access. 

  • Drivers must not be under the influence at any time

PROHIBITED ITEM LIST

  • All professional photography, videography & recording equipment

  • Only food and drink purchased at the Drive In cinema may be consumed within the Drive In cinema

  • Private sound systems

  • Items with an open, naked flame, flares, bangers, fireworks, sparklers, BBQ’s, camping stoves, LPG, chinese lanterns and candles.

  • Lasers & laser pens

  • Seating, Tents, gazebos, parasols or pop up structures

  • Animals (with the exception of approved assistance dogs)

  • Bottles or glass containers (except reinforced glass water bottles)

  • Items that may be used in a dangerous manner including sharp and pointed items - such as knives.

  • Illegal drugs, New Psychoactive Substances and Nitrous Oxide. You will be searched and may be reported to the Police if found to be in possession of a controlled substance. Illegal drugs, NPS of any kind will not be tolerated. 

  • Drones

  • Sponsorship, promotional or marketing material for any other business, event or activity.

BOOK WITH CONFIDENCE

100% money back guarantee in case of event cancellation.

PArtners & vENDORS

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Contact our events team here.

PRESS

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CONTACT US

COMPANY ADDRESS

Mainstage, Ministry of Sound, 103 Gaunt St., London, SE1 6DP

EMAIL

info@atthedrive.in

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© 2020 by Mainstage Festivals Ltd.